This is where you will find answers to frequently asked questions regarding ordering your True Leaf Swimwear!
Please take a moment to read through prior to placing your order.
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1. Can I order a different size in top and bottom?
Yes! All tops and bottoms are sold separately!
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2. Do you have any swimwear in-stock that I can order?
Yes! I have several RTW options available as well as made-to-order piece!
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3. What is your exchange/return policy?
You can access our policies here!
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4. How long does it take to get my order?
Current production time from when you place your order is 1-3 weeks. It is always my goal to have your order finished as soon as possible! You will be notified as soon as your order is ready to be picked up or shipped with tracking information.
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5. Shipping seems expensive. Why is that?
Shipping in Canada is not cheap! I rarely cover the costs on shipping. I offer a flat rate option to reduce the cost as much as possible.
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6. My country isn't listed in the shipping options. Can you still ship to me?
Yes! Please contact us via email with your full shipping address as well as what you would like to order and I can quote you on shipping. Remember all prices are in Canadian dollars and you will need to account for the exchange rate in your country.
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7. My tracking information says that my order has arrived but I did not receive it or it is saying it is delayed. What do I do?
Please let me know if you have not received your order and I can create a service ticket with Canada Post to help track down your order. All orders come with a $100.00 insurance. If you would like to purchase extra insurance please contact me before placing your order.
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8. I need my order sooner, is there a rush option?
Yes! All rush requests are upon approval and need to be requested before your order is placed. Please contact me via email trueleafcollection@gmail.com to request your order and rush deadline. Depending on the time period I may be able to accommodate. There is a $25.00 rush fee that applies to rush orders. Please note that this is to rush the production of your order, not the shipping. If you need your order shipped faster you can request this and get a new shipping quote.
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9. I want to purchase some swimwear but I want to try them on first.
Try-ons are offered at my various markets when they occur. Follow my Instagram account to get updates on my pop-up events! Please review the sizing chart and if you have any questions with your sizing feel free to contact me via email!
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10. Can I send you my measurements for a custom-made piece?
Yes and no. If you are in between sizes, I can blend your sizes to make a more custom fitted piece but only within the styles that I offer. I recommend to just start by reaching out and we will see what we can do!
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11. I just received my order and it is too big/small. Can I exchange it?
For sanitary reasons, all sales are final. Please review my sizing chart before placing your order to avoid this issue.
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12. I have just received my order and have found an issue with it (manufactures defect).
I do my best to check over every piece before it goes out but mistakes can happen. Please check over your swimwear when you first get it to make sure it is flawless. Please send an email with pictures to trueleafcollection@gmail.com if you do find a flaw. If it is unworn, tags still attached and within14 days of when you received it, I will cover the costs to ship the original piece back, and ship a new piece out to you.
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13. I just placed my order but I have changed my mind. Can I make a change?
If contacted immediately after placing your order, there is a chance some changes can be made but once your order is in production, no changes can be made to your order.
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14. I found a swimwear style/fabric on your social media that I like but can't find it on your website. Can I still order it?
Possibly! Feel free to reach out on social media or by email with any questions about fabric options. Sometimes a certain fabric is too limited to offer online but there may be enough for an order!